Return & Exchange Policy

At Bilorifashion, we strive to provide high-quality clothing and exceptional customer service. If you are not completely satisfied with your purchase, we offer an easy return and exchange process.

1. Eligibility for Returns & Exchanges

You may return or exchange an item if:

✅ The request is made within 3 days of delivery.

✅ The item is unused, unworn, unwashed, and in its original condition with tags attached.

✅ The item is not from our non-returnable category (e.g., lingerie, accessories, sale items).

✅ The item is not damaged due to improper use.

2. How to Request a Return or Exchange

Submit a Request

Visit the Return & Exchange page on our website.

Fill out the form with your Order ID, item details, and reason for return/exchange.

Approval & Instructions

Our team will review your request within 2-3 business days.

If approved, you will receive return shipping instructions.

Return the Item

Pack the item securely in its original packaging.

Ship it to the provided address using a trackable courier service.

Processing & Refund/Exchange

Once received and inspected, we will process your exchange or refund within 5-7 business days.

Refunds will be issued as store credit or to the original payment method (as per our policy).

3. Important Notes

🚫 Shipping charges are non-refundable unless the return is due to our mistake (e.g., wrong or defective item).

🚫 Exchanges are subject to stock availability.

🚫 If an item is damaged or defective, we will replace it at no additional cost.